NCM live data not loading for individual device dashboards

Incident Report for Cradlepoint

Resolved

This incident has been resolved.

Posted Apr 23, 2024 - 16:24 MDT

Monitoring

A fix has been implemented we are monitoring.

Posted Apr 23, 2024 - 11:58 MDT

Investigating

We are currently investigating an issue where live data is not loading in NCM. Impacted areas are on the individual Devices dashboard including the following Interfaces tab, Cellular Health Live and Geoview Live.

Posted Apr 23, 2024 - 10:46 MDT

This incident affected: Cradlepoint NetCloud (NetCloud Manager).