After the September 14th standard deployment of Cradlepoint NetCloudEngine Pre-Release we observed an infrastructure component with higher demand than previously tested and experienced.

We instantly responded and increased the scale returning to normal performance within 30 minutes. Some customers may have experienced peak performance reduction.

On Tuesday September 19 we noticed an unusual drop in client connections. After an expedited investigation we discovered a portion of our infrastructure was experiencing a performance degradation so we addressed the issue and redeployed. Services were restored within a couple of hours. Some customers may have experienced disconnections during this time period.

As after every release we are review our process and optimize our controls and monitoring parameters. This specific analysis resulted in enhancing infrastructure redundancy and resilience for client connectivity and optimization of monitoring parameters.