Ericsson NetCloud - Americas us0
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2026 - 21:00 MST
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.

Feb 1, 2026 21:00 - Feb 2, 2026 00:00 MST

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Under Maintenance
90 days ago
100.0 % uptime
Today
Ashburn POP Under Maintenance
90 days ago
100.0 % uptime
Today
Montreal POP Under Maintenance
90 days ago
100.0 % uptime
Today
Phoenix POP Under Maintenance
90 days ago
100.0 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Netcloud SASE - NCS 7.25.121 FR2 Deployment Feb 4, 2026 15:00-18:00 MST

We will be undergoing scheduled maintenance during this time.

Services impacted: Network will be restarted during this window and expect down time up to 5 minutes

Posted on Jan 29, 2026 - 15:53 MST
Feb 1, 2026

Unresolved incident: Netcloud SASE - Rel-26.10 Deployment.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026
Resolved - This incident has been resolved.
Jan 26, 21:38 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 12:55 MST
Update - We are continuing to investigate this issue.
Jan 26, 12:46 MST
Investigating - We are continuing to investigate this issue.
Jan 26, 03:21 MST
Identified - The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.
Jan 25, 18:55 MST
Investigating - We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes.
Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible.
During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic.
We will continue to provide updates as progress is made.

Jan 25, 15:08 MST
Jan 25, 2026
Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.