Ericsson NetCloud - Americas us0

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
100.0 % uptime
Today
Ashburn POP Operational
90 days ago
100.0 % uptime
Today
Brazil POP Operational
90 days ago
100.0 % uptime
Today
Canada POP Operational
90 days ago
100.0 % uptime
Today
Canada 2 POP Operational
90 days ago
100.0 % uptime
Today
Chicago POP Operational
90 days ago
100.0 % uptime
Today
Mexico POP Operational
90 days ago
100.0 % uptime
Today
Ohio POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
100.0 % uptime
Today
San Jose POP Operational
90 days ago
100.0 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025
Netcloud SASE - Rel-25.30 Deployment
Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Mar 28, 07:45 MDT
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025
System Maintenance – March 29th at 5:00PM MDT
Completed - The scheduled maintenance has been completed but please remember NetCloud managed endpoints disconnected from the service during the maintenance are still in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices.

For more info and FAQ regarding the maintenance please click here.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Mar 29, 21:58 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 17:00 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance starting Saturday, March 29th 5:00PM MDT through 10:00PM MDT (11:00PM GMT Saturday – 4:00AM GMT Sunday). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.

For more info and FAQ regarding the maintenance please click here.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Feb 24, 16:20 MST
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
NetCloud Manager Performance Degradation
Resolved - This incident has been resolved.
Mar 21, 19:58 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 19:51 MDT
Identified - NetCloud Manager is currently experiencing performance degradation with Subscription Management and Device registration. Our engineering team is looking into the issue and we expect it to be resolved quickly.
Mar 21, 19:07 MDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

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