The scheduled maintenance has been completed and NetCloud managed endpoints disconnected from the service during the maintenance may still be in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices. For more info and FAQ regarding the maintenance please click here. Please contact Cradlepoint support via href="https://customer.cradlepoint.com/s/contactsupport">CustomerConnect should there be an issue that needs attention.
Posted Sep 12, 2026 - 18:00 MDT
Update
Scheduled Maintenance is still in progress.
Please note that users will not be able to login during this time. Login attempts will return 'incorrect login' or 'something went wrong' during this maintenance.
Posted Sep 12, 2026 - 13:14 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 12, 2026 - 08:00 MDT
Scheduled
To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, September 12th 8:00AM MDT – 8:00PM MDT (Saturday, September 12th 2:00PM GMT – Sunday, September 13th 2:00AM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.
For more info and FAQ regarding the maintenance please click here.
Please note that users will not be able to login during this time. Login attempts will return 'incorrect login' or 'something went wrong' during this maintenance.
Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Posted Aug 11, 2026 - 16:25 MDT
This scheduled maintenance affected: NetCloud Manager Cloud Services - Americas us0 (Account Login / User Interface / API, Endpoint Management, Visibility, Analytics, and Insights, Subscription Management, Policy Management, Zero Trust Portal and Authentication) and Websites and Portals (Documentation Portal (docs.cradlepoint.com), Customer Connect (customer.cradlepoint.com), University (www.cradlepointuniversity.com), Cascade Partner Portal).