All Systems Operational
Cradlepoint NetCloud Operational
Cradlepoint NetCloud Perimeter   Operational
NetCloud Manager   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2018

No incidents reported today.

Nov 11, 2018

No incidents reported.

Nov 10, 2018
Resolved - This incident has been resolved.
Nov 10, 23:31 MST
Monitoring - NCP customers whose ISP DNS service is currently resolving "mcpublic.pertino.com" to the IP address, 208.91.197.27, are receiving bad information from their DNS servers. This bad information is expected to expire from intermediate DNS server caches around the world by November 11 02:00 UTC (or November 10 19:00 MST) at the latest. mcpublic.pertino.com should resolve to these IP addresses: 52.20.58.215, 34.237.224.187, and 18.213.131.80.
Nov 9, 17:58 MST
Identified - We have verified that some clients are still getting bad IP address information (due to yesterday's DNS misconfiguration) for the NCP master controller. This information has been cached in their ISP's DNS server caches and will expire eventually. We have verified that Google's public DNS service (servers: 8.8.8.8, and 8.8.4.4) is resolving correctly in the western United States, and may provide a temporary workaround for customers with client connectivity issues.
Nov 9, 09:47 MST
Investigating - Yesterday's incident was due to bad DNS information injected into the global distributed DNS system. We are investigating reports from customers that are still having issues.
Nov 9, 08:09 MST
Nov 8, 2018
Resolved - This incident has been resolved.
Nov 8, 22:10 MST
Update - NetCloud Perimeter is unavailable to some devices, depending on the customer's DNS configuration.
Nov 8, 18:55 MST
Monitoring - DNS changes have been applied and we are actively monitoring to determine when the changes have fully propagated.
Nov 8, 15:29 MST
Identified - NetCloud Perimeter is currently unavailable. We’re experiencing a DNS misconfiguration that is impacting ability to connect to the service.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
Nov 8, 14:41 MST
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.

Oct 29, 2018

No incidents reported.