All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
99.99 % uptime
Today
Ashburn POP Operational
90 days ago
99.99 % uptime
Today
Montreal POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
99.99 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NetCloud UI troubleshooting functionality for US0- speedtest, remoteconnect, NCM self serve, CSI, Palo Alto integrations Sep 6, 2026 22:30 - Sep 7, 2026 01:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 02, 2026 - 10:36 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud UI troubleshooting functionality, we are enhancing our infrastructure during a scheduled maintenance starting on Monday, September 6th 10:30 PM MDT through 1:30 AM MDT. Users will experience limited NetCloud UI functionality in troubleshooting and few other NetCloud UI features including Speedtest, Ping, Traceroute, Carrier Selection Intelligence (CSI), BGP diagnostics, SDK app manageability, Cloudshark, Installation Self Serve, remote connect - Connect to Device UI, Connect to Console, RDP, VNC, LAN Manager, Serial Connections, V3 API's and Palo Alto Networks and Cloudshark integrations. Please note the Remote Connection sessions and Palo alto tunnels which are already established will continue to work from NetCloud, but the New & the in-progess functionalities for other above mentioned features will be impacted. Also, during this subsystem maintenance all devices will continue to operate normally, connects to NetCloud Manager and users will be able to access NetCloud Manager.
Sep 02, 2026 - 10:33 MDT

System Maintenance – September 12th at 8:00AM MDT Sep 12, 2026 08:00-16:00 MDT

To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, September 12th 8:00AM MDT – 4:00PM MDT (2:00PM GMT – 10:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.

For more info and FAQ regarding the maintenance please click here.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Posted on Aug 11, 2026 - 16:25 MDT

Sep 3, 2026

No incidents reported today.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Netcloud SASE - Rel-26.80 Deployment
Completed - The scheduled maintenance has been completed.
Aug 31, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 21:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Aug 28, 07:41 MDT

Aug 30, 2026

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

NetCloud Subsystem Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 10:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:16 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 26, 07:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:15 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems starting Wednesday, August 26th 7:00AM MDT through 10:00AM MDT. Users will experience limited functionality in Reports, Data Usage and Security UI Visibility. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Aug 26, 07:09 MDT
NetCloud Subsystem Maintenance
Resolved - This incident has been resolved.
Aug 26, 09:57 MDT
Monitoring - To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems starting Wednesday, August 26th 7:00AM MDT through 10:00AM MDT. Users will experience limited functionality in Reports, Data Usage Dashboards, Cellular Data Dashboard and Security Dashboard UI Visibility. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Aug 26, 07:40 MDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

NetCloud Manager Data Processing Delays
Resolved - This incident has been resolved.
Aug 21, 22:25 MDT
Monitoring - NetCloud Manager data processing is running behind for Geoview (both via NCM UI and API) which is causing inaccuracies in the reported data. A fix has been implemented and we are monitoring the results. No data has been lost and we expect the system will be caught up shortly.
Aug 21, 14:58 MDT

Aug 20, 2026

No incidents reported.

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