Cradlepoint NetCloud
All Systems Operational

About This Site

Welcome to the Cradlepoint NetCloud cloud services status page for the America region. Cradlepoint operates NetCloud Manager cloud services in three different geographic regions (America, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Introducing-NetCloud-Regions

Additional regional status pages:
- NetCloud Asia Pacific Region https://au5-cradlepoint.statuspage.io/
- NetCloud Europe Region https://eu4-cradlepoint.statuspage.io/

Please note, cloud services' status and any related incidents are unique for each region. Click the "Subscribe to Updates" button at the top of each region's page to get automatic email notifications when any status incidents occur local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - America Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
100.0 % uptime
Today
Ashburn POP Operational
90 days ago
100.0 % uptime
Today
Brazil POP Operational
90 days ago
100.0 % uptime
Today
Canada POP Operational
90 days ago
100.0 % uptime
Today
Canada 2 POP Operational
90 days ago
100.0 % uptime
Today
Chicago POP Operational
90 days ago
100.0 % uptime
Today
Mexico POP Operational
90 days ago
100.0 % uptime
Today
Ohio POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
100.0 % uptime
Today
San Jose POP Operational
90 days ago
100.0 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Netcloud SASE - Rel-24.7 Deployment Jul 28, 2024 22:00 - Jul 29, 2024 02:00 MDT
We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Posted on Jul 24, 2024 - 10:59 MDT
Netcloud SASE - NCS 7.24.60 Deployment Jul 31, 2024 13:00-15:00 MDT
We will be undergoing scheduled maintenance during this time.

Services impacted: Network will be restarted during this window and expect down time up to 5 minutes.
Posted on Jul 25, 2024 - 09:43 MDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Ashburn Data POP - Preventive Security Patching
Completed - The scheduled maintenance has been completed.
Jul 24, 08:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:30 MDT
Scheduled - We are planning to deploy preventive security patches on the Ashburn Data POP. We expect some minor service interruptions during the deployment
Jul 24, 03:10 MDT
Phoenix Data POP - Preventive Security Patching
Completed - The scheduled maintenance has been completed.
Jul 24, 03:07 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:45 MDT
Scheduled - We are planning to deploy preventive security patches on the Phoenix Data POP. We expect some minor service interruptions during the deployment
Jul 24, 00:42 MDT
Ashburn Management POP - Preventive Security Patching
Completed - The scheduled maintenance has been completed.
Jul 24, 00:40 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:15 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 00:08 MDT
Scheduled - We are planning to deploy preventive security patches on the Ashburn Management POP. We expect some minor service interruptions during the deployment
Jul 24, 00:07 MDT
Phoenix Management POP - Preventive Security Patching
Completed - The scheduled maintenance has been completed.
Jul 24, 00:06 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:45 MDT
Scheduled - We are planning to deploy preventive security patches on the Phoenix Management POP. We expect some minor service interruptions during the deployment
Jul 23, 23:35 MDT
Jul 23, 2024
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Netcloud SASE - Rel-24.06 Deployment
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 14, 21:54 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Jul 8, 14:39 MDT
Jul 14, 2024
Jul 13, 2024

No incidents reported.

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