In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 04, 2026 - 15:34 MST
Scheduled - NCM will update the IP addresses used for webhook delivery and the Palo Alto Connector effective June 2, 2026. Only customers using these features are affected.
Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview
Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.
To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, March 28th 10:00AM MDT – 5:00PM MDT (4:00PM GMT – 11:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.
For more info and FAQ regarding the maintenance please click here.
Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention. Posted on
Feb 27, 2026 - 15:17 MST
Completed -
The scheduled maintenance has been completed.
Mar 12, 21:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 MDT
Scheduled -
We will be deploying a patch for the 7.25.121 NCS release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.
Mar 11, 13:20 MDT
Resolved -
Oracle has confirmed that issue has been resolved.
Mar 5, 09:32 MST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 3, 11:00 MST
Investigating -
We are currently investigating this issue.
Mar 2, 17:38 MST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 2, 17:37 MST
Investigating -
Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC.
NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.
Mar 2, 17:34 MST
Mar 4, 2026
Unresolved incident: IP Address Update For Webhook and Palo Alto Connector Integrations.
Also, we will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement. Impact: - NetCloud SASE networks might be restarted as part of this activity. - Expected downtime: 5-10 mins
Feb 26, 10:01 MST