All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
Ashburn POP Operational
Montreal POP Operational
Phoenix POP Operational
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NetCloud SASE - NCS 7.26.62 FR3 Sep 21, 2026 19:00-22:00 MDT

We will be deploying NCS 7.26.62 FR3 release. During this maintenance window, network will be restarted and may experience up to 2 minutes of downtime.
Posted on Sep 18, 2026 - 15:48 MDT

NetCloud Subsystem Maintenance - Downloads, Installation History, Image Management & Router Installation Sep 22, 2026 01:30-03:30 MDT

To ensure the continued performance and scalability of the NetCloud service, we will be conducting scheduled maintenance on select service subsystems on Tuesday, September 22, from 1:30 AM to 3:30 AM MDT.
During this maintenance window, users may experience limited functionality in the following areas:

NetCloud Manager – Downloads
NetCloud Manager – Devices (Routers) – Installation History
NetCloud Manager – Networks – Image Management
NetCloud Verify App – Router Installation
Important: All devices will continue to operate normally during the maintenance. Devices will remain connected to NetCloud Manager, and users will continue to have access to NetCloud Manager.
We appreciate your understanding as we work to maintain the performance and scalability of the NetCloud service.
Posted on Sep 21, 2026 - 02:04 MDT

Sep 21, 2026

NetCloud Subsystem Maintenance - router logs & webhook notifications
Completed - The scheduled maintenance has been completed.
Sep 21, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on router logs & webhook notifications functionality starting Monday, September 21st 01:00 AM through 04:00 AM. Users will experience limited functionality for router logs & webhook notifications. Please note for webhook destinations the customers wouldn't be able to create, update, or delete Alert webhook destinations for new or existing Alert rules using NCM UI or V2 API's. For webhook notifications - all webhook deliveries will be paused and automatically resumed once the maintenance is complete, no deliveries will be lost and any deliveries pending during the maintenance window will be processed after the downtime.
For router logs - The customers wouldn't be able to download using NCM UI or fetch router logs using V2 API's, all the logs generated during the maintenance window will not be lost & will be processed and made available after the maintenance window. Also, during this subsystem maintenance all devices will continue to operate normally, connects to NetCloud Manager and users will be able to access NetCloud Manager.
Sep 17, 11:38 MDT
NetCloud Subsystem Maintenance - Radio Device Management & Private Cellular Networks
Completed - The scheduled maintenance has been completed.
Sep 21, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:01 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on radio device management and Private Cellular Networks functionality starting Monday, September 21st, 01:00 AM through 03:00 AM MDT.
Users will experience limited functionality for radio device management, network visibility, and CBRS spectrum radios(using Domain Proxy (DP)) during this window. Customers will not be able to push configuration changes, firmware upgrades, or execute commands on managed radio devices (APs) during this window. All pending changes will be automatically applied once maintenance is complete and no changes will be lost. Radios routed through the Domain Proxy will lose their spectrum grants and stop transmitting during this window. Radios (Example: Baicells) configured for Direct SAS will continue transmitting normally. All radios will automatically re-register and resume normal operation once maintenance is complete. Customers will not be able to create, update, or delete networks, radio/cells, SIM cards, or other PCN resources using NCM UI or APIs during this window. Real-time device status, KPI metrics, and alert notifications for radio devices will be unavailable during this window. A gap will appear in metrics dashboards and alert history for this period — no data is lost and all metrics will resume after maintenance is complete. Customers may see a burst of false offline alerts shortly after the maintenance window ends as the system catches up — these can be safely dismissed.
Also, during this subsystem maintenance, users will be able to access NetCloud Manager.
Sep 18, 05:46 MDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

NetCloud Subsystem Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 21:54 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:49 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems starting Wednesday, Sept 16 8:00PM MDT through 11:00PM MDT. Users will experience limited functionality in Network Monitoring for tunnel status. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Sep 16, 20:48 MDT

Sep 15, 2026

NetCloud Manager is currently unavailable
Resolved - This incident has been resolved.
Sep 15, 18:35 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 15:06 MDT
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 14:22 MDT
Investigating - We’re experiencing an unexpected outage for SDK Apps.

Our engineering team is looking into the issue and we expect it to be resolved quickly.
Sep 15, 13:43 MDT
NetCloud Subsystem Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 17:08 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:45 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems starting Tuesday, Sept 15 12:30PM MDT through 05:00PM MDT. Users will experience limited functionality in AI-Insights Dashboards. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Sep 15, 12:31 MDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Endpoints Reconnecting to Service After Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 02:10 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:10 MDT
Scheduled - NetCloud managed endpoints disconnected from the service during the maintenance and are in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices.

Please contact Cradlepoint support via CustomerConnect should there be an issue that needs attention.
Sep 12, 18:08 MDT

Sep 12, 2026

System Maintenance – September 12th at 8:00AM MDT
Completed - The scheduled maintenance has been completed and NetCloud managed endpoints disconnected from the
service during the maintenance may still be in the process of automatically reconnecting without user
intervention. Until this completes, this may affect the Online status value for some devices.
For more info and FAQ regarding the maintenance please click here.
Please contact Cradlepoint support via
href="https://customer.cradlepoint.com/s/contactsupport">CustomerConnect should there be an issue
that needs attention.
Sep 12, 18:00 MDT
Update - Scheduled Maintenance is still in progress.

Please note that users will not be able to login during this time. Login attempts will return 'incorrect login' or 'something went wrong' during this maintenance.
Sep 12, 13:14 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, September 12th 8:00AM MDT – 8:00PM MDT (Saturday, September 12th 2:00PM GMT – Sunday, September 13th 2:00AM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.

For more info and FAQ regarding the maintenance please click here.

Please note that users will not be able to login during this time. Login attempts will return 'incorrect login' or 'something went wrong' during this maintenance.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Aug 11, 16:25 MDT

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

NetCloud UI troubleshooting functionality for US0- speedtest, remoteconnect, NCM self serve, CSI, Palo Alto integrations
Completed - The scheduled maintenance has been completed.
Sep 7, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 10:36 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud UI troubleshooting functionality, we are enhancing our infrastructure during a scheduled maintenance starting on Monday, September 6th 10:30 PM MDT through 1:30 AM MDT. Users will experience limited NetCloud UI functionality in troubleshooting and few other NetCloud UI features including Speedtest, Ping, Traceroute, Carrier Selection Intelligence (CSI), BGP diagnostics, SDK app manageability, Cloudshark, Installation Self Serve, remote connect - Connect to Device UI, Connect to Console, RDP, VNC, LAN Manager, Serial Connections, V3 API's and Palo Alto Networks and Cloudshark integrations. Please note the Remote Connection sessions and Palo alto tunnels which are already established will continue to work from NetCloud, but the New & the in-progess functionalities for other above mentioned features will be impacted. Also, during this subsystem maintenance all devices will continue to operate normally, connects to NetCloud Manager and users will be able to access NetCloud Manager.
Sep 2, 10:33 MDT
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