Ericsson NetCloud - Americas us0

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
99.99 % uptime
Today
Ashburn POP Operational
90 days ago
99.99 % uptime
Today
Montreal POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
99.99 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Split DNS Configuration Update for NetCloud Exchange Aug 4, 2026 18:00-19:00 MDT

Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.
​
This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.
Posted on May 26, 2026 - 15:08 MDT
Jul 13, 2026
Netcloud SASE - Rel-26.60-HF1 Deployment
Completed - The scheduled maintenance has been completed.
Jul 13, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Jul 8, 14:16 MDT
Jul 12, 2026
Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
NetCloud Manager Performance Degradation
Resolved - This incident has been resolved.
Jul 8, 18:30 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 17:55 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 17:14 MDT
Investigating - NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.
Jul 8, 16:49 MDT
Jul 7, 2026

No incidents reported.

Jul 6, 2026
NetCloud SASE - NCS 7.26.60 FR1 Deployment
Completed - The scheduled maintenance has been completed.
Jul 6, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 MDT
Scheduled - We will be deploying NCS 7.26.60 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.
Jun 29, 21:26 MDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
NCS Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 19:00 MDT
Scheduled - We will be performing a scheduled upgrade of our NCS clusters in the US regions to the latest Oracle Kubernetes Engine (OKE) version. As part of this upgrade, SASE networks will be restarted.

Expected Impact: Brief service interruption of approximately 5 minutes during the maintenance window.
Jun 29, 21:37 MDT
Jun 30, 2026
Jun 29, 2026
Netcloud SASE - Rel-26.60 Deployment
Completed - The scheduled maintenance has been completed.
Jun 29, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Jun 26, 09:50 MDT
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