All Systems Operational
Cradlepoint NetCloud Operational
Cradlepoint NetCloud Perimeter Operational
NetCloud Manager Operational
Cradlepoint Cascade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Postmortem - Read details
Dec 1, 17:03 MST
Resolved - NetCloud Perimeter remains operational and stable so we are resolving this incident.
Nov 23, 15:22 MST
Update - NetCloud Perimeter remains operational and stable. Cradlepoint engineering will continue monitoring through the day.

If any devices have not reconnected, the user may power cycle/reboot the Cradlepoint device. For MS Windows or other clients that may be experiencing issues reconnecting, we recommend re-authenticating and applying the most recent NCP client update if possible.
Nov 23, 10:49 MST
Update - Cradlepoint engineering has completed clearing IP table rules and will continue monitoring.

If any devices have not reconnected, the user may power cycle/reboot the Cradlepoint device. For MS Windows or other clients that may be experiencing issues reconnecting, we recommend re-authenticating and applying the most recent NCP client update if possible.
Nov 22, 21:26 MST
Monitoring - Cradlepoint engineering is continuing to clear IP table rules on NCP nodes with positive improvement in system load capacity. Over the next several hours Engineering will slowly apply more updates to nodes and monitor until the system is fully stable.

Potential mitigation tactics, if the user power cycles/reboots the Cradlepoint device it could resolve issues involved with NCP failing to reconnect. For MS Windows or other clients that may be experiencing connection issues, we recommend re-authenticating and applying the most recent NCP client update if possible.
Nov 22, 19:00 MST
Update - Cradlepoint engineering has been actively clearing IP table rules on NCP nodes in order to improve system load capacity. The team has been successful in reducing the number of database deadlocks as the root cause of the service degradation affecting client status updates. Engineering will continue to slowly apply updates and monitor until all cases of deadlock conditions cease and the system is fully stable.

Potential mitigation tactics, if the user power cycles/reboots the Cradlepoint device it could resolve issues involved with NCP failing to reconnect.
Nov 22, 16:34 MST
Identified - We have identified an issue that the team is addressing. The team is making some updates on the backend and you may see a disruption in your network connectivity over the next couple of hours. The engineering team is aware of this issue and working as quickly as possible to address. We apologize for any inconvenience this has caused you.
Nov 22, 13:41 MST
Update - NetCloud Perimeter service is operational but we are continuing to monitor.
Nov 22, 12:52 MST
Update - NetCloud Perimeter service is fully functional but we are continuing to monitor the system.
Nov 22, 10:55 MST
Monitoring - We are aware of the performance degradation causing a potential delay with clients reconnecting. We are monitoring and during this period all active clients will continue to remain operational.
Nov 21, 17:38 MST
Identified - NetCloud Perimeter is experiencing a performance degradation causing clients to reconnect slowly. During this period, all active clients will continue to remain operational.
Nov 21, 16:45 MST
Nov 22, 2021
Nov 21, 2021
Completed - This maintenance window has been completed.
Nov 21, 14:23 MST
Update - Scheduled maintenance still in progress.
Nov 21, 12:07 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 11:07 MST
Scheduled - We are undergoing a NetCloud Perimeter Maintenance window presently to improve performance and reliability. Clients may experience a delay in connecting. We apologize for any inconvenience.
Nov 21, 11:03 MST
Nov 20, 2021

No incidents reported.