Ericsson NetCloud - Americas us0

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
99.99 % uptime
Today
Ashburn POP Operational
90 days ago
99.99 % uptime
Today
Montreal POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
99.99 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Maintenance – September 12th at 8:00AM MDT Sep 12, 2026 08:00-16:00 MDT

To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, September 12th 8:00AM MDT – 4:00PM MDT (2:00PM GMT – 10:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.

For more info and FAQ regarding the maintenance please click here.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Posted on Aug 11, 2026 - 16:25 MDT

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Split DNS Configuration Update for NetCloud Exchange
Completed - The scheduled maintenance has been completed.
Aug 4, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 18:00 MDT
Scheduled - Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.
​
This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.
May 26, 15:08 MDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

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