All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
Ashburn POP Operational
Montreal POP Operational
Phoenix POP Operational
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 6, 2026

No incidents reported today.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

NetCloud Manager Performance Degradation
Resolved - This incident has been resolved.
Sep 23, 00:58 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 22:35 MDT
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 21:39 MDT
Update - We are continuing to investigate this issue.
Sep 22, 20:26 MDT
Investigating - We are currently investigating this issue.
Sep 22, 19:02 MDT
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 17:34 MDT
Update - We are continuing to investigate this issue.
Sep 22, 16:46 MDT
Update - We are continuing to investigate this issue.
Sep 22, 15:56 MDT
Investigating - NetCloud Manager is currently experiencing performance degradation with endpoint management, including online/offline status, configuration management, and metrics visibility and dashboards in NetCloud Manager.

Our engineering team is looking into the issue and we expect it to be resolved quickly.
Sep 22, 15:46 MDT

Sep 22, 2026

NetCloud Subsystem Maintenance - Downloads, Installation History, Image Management & Router Installation
Completed - The scheduled maintenance has been completed.
Sep 22, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:30 MDT
Scheduled - To ensure the continued performance and scalability of the NetCloud service, we will be conducting scheduled maintenance on select service subsystems on Tuesday, September 22, from 1:30 AM to 3:30 AM MDT.
During this maintenance window, users may experience limited functionality in the following areas:

NetCloud Manager – Downloads
NetCloud Manager – Devices (Routers) – Installation History
NetCloud Manager – Networks – Image Management
NetCloud Verify App – Router Installation
Important: All devices will continue to operate normally during the maintenance. Devices will remain connected to NetCloud Manager, and users will continue to have access to NetCloud Manager.
We appreciate your understanding as we work to maintain the performance and scalability of the NetCloud service.
Sep 21, 02:04 MDT
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