Ericsson NetCloud - Americas us0

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
100.0 % uptime
Today
Ashburn POP Operational
90 days ago
100.0 % uptime
Today
Montreal POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
100.0 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Netcloud SASE - Rel-26.20 Deployment Mar 1, 2026 21:00 - Mar 2, 2026 00:00 MST

We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.

Also, we will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update
requirement.
Impact:
- NetCloud SASE networks might be restarted as part of this activity.
- Expected downtime: 5-10 mins
Posted on Feb 26, 2026 - 10:01 MST
Feb 27, 2026

No incidents reported today.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
NetCloud SASE OCI Firmware Update - Instance Restart (Ashburn DataPoP)
Completed - The scheduled maintenance has been completed.
Feb 23, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:00 MST
Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update
requirement.

Impact:
- NetCloud SASE networks might be restarted as part of this activity.
- Expected downtime: 5-10 mins

Reason:
OCI has mandated a firmware update to address a third-party component issue. We are proactively restarting instances during this planned window to minimize disruption and maintain control over the timing.
Feb 23, 14:29 MST
Feb 22, 2026
NetCloud SASE OCI Firmware Update - Instance Restart
Completed - The scheduled maintenance has been completed.
Feb 22, 17:42 MST
Update - Completed:
- Successfully restarted nodes across all clusters except Ashburn Datapop
- Phoenix Datapop: Completed in 3 hours

Pending:
- Ashburn Datapop: Not completed due to activity complexity
- Estimated time required: 4-5 hours

Next Steps:
- Scheduling additional maintenance window for Ashburn Datapop
- Window duration: 4-5 hours to ensure adequate time for completion

Reason for Delay:
The complexity of the restart activity required more time than initially anticipated. To avoid rushing the Ashburn datacenter restart and ensure it's
completed safely, we're scheduling a dedicated maintenance window.
Feb 22, 17:41 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 13:00 MST
Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update
requirement.

Impact:
- NetCloud SASE networks might be restarted as part of this activity.
- Expected downtime: 5-10 mins

Reason:
OCI has mandated a firmware update to address a third-party component issue. We are proactively restarting instances during this planned window to minimize disruption and maintain control over the timing.
Feb 20, 15:12 MST
Feb 21, 2026
NCS Database Migration
Completed - The scheduled maintenance has been completed.
Feb 21, 13:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 11:30 MST
Scheduled - We will be performing a scheduled database migration in our production environment during the maintenance window.

No impact is expected on service availability
Feb 19, 10:22 MST
Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
Access to Ericsson Enterprise Wireless University is Unavailable
Resolved - This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.
Feb 18, 10:26 MST
Update - We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.
Feb 17, 09:01 MST
Update - We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.
Feb 16, 08:02 MST
Identified - We have identified the issue and are working with our third party provider to resolve as quickly as possible.
Feb 13, 12:37 MST
Investigating - Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.
Feb 13, 10:58 MST
Feb 17, 2026
Feb 16, 2026
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
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