In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 04, 2026 - 15:34 MST
Scheduled - NCM will update the IP addresses used for webhook delivery and the Palo Alto Connector effective June 2, 2026. Only customers using these features are affected.
Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview
Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.
Update -
We will be undergoing scheduled maintenance during this time.
Apr 06, 2026 - 04:39 MDT
Scheduled -
To ensure continued performance and scalability of the NetCloud LAN Solutions, we are enhancing our infrastructure during a scheduled maintenance starting Monday, April 13th 1am MDT through 4am MDT. Please note devices will continue to operate normally. There will be limited visibility and configuration management of the LAN Solutions functionality during this time.
Apr 06, 2026 - 04:36 MDT
Completed -
The scheduled maintenance has been completed.
Apr 7, 22:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 MDT
Scheduled -
We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update requirement.
Impact: - No Impact on NetCloud SASE networks
Reason: OCI has determined that a mandatory firmware update is required on several compute instances across our US regions clusters. To minimize potential disruption during OCI's scheduled maintenance window, we will be proactively cycling the affected nodes in a controlled manner. The cycling will be performed in a rolling fashion to maintain service availability throughout the process.
Apr 7, 15:44 MDT
Completed -
The scheduled maintenance has been completed.
Mar 30, 19:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 17:00 MDT
Scheduled -
We will be deploying NCS 7.26.20 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.
Mar 24, 15:17 MDT
Completed -
The scheduled maintenance has been completed.
Mar 29, 05:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 17:00 MDT
Scheduled -
NetCloud managed endpoints disconnected from the service during the maintenance and are in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices.
Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Mar 28, 14:08 MDT
Completed -
The scheduled maintenance has been completed.
Mar 28, 14:08 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 MDT
Scheduled -
To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, March 28th 10:00AM MDT – 5:00PM MDT (4:00PM GMT – 11:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.
For more info and FAQ regarding the maintenance please click here.
Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Feb 27, 15:17 MST