Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview
Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.
To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, September 12th 8:00AM MDT – 4:00PM MDT (2:00PM GMT – 10:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.
For more info and FAQ regarding the maintenance please click here.
Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention. Posted on
Aug 11, 2026 - 16:25 MDT
Completed -
The scheduled maintenance has been completed.
Aug 26, 10:15 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:16 MDT
Scheduled -
We will be undergoing scheduled maintenance during this time.
Aug 26, 07:15 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:15 MDT
Scheduled -
To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems starting Wednesday, August 26th 7:00AM MDT through 10:00AM MDT. Users will experience limited functionality in Reports, Data Usage and Security UI Visibility. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Aug 26, 07:09 MDT
Resolved -
This incident has been resolved.
Aug 26, 09:57 MDT
Monitoring -
To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on select service subsystems starting Wednesday, August 26th 7:00AM MDT through 10:00AM MDT. Users will experience limited functionality in Reports, Data Usage Dashboards, Cellular Data Dashboard and Security Dashboard UI Visibility. Please note, during this subsystem maintenance all devices will continue to operate normally, connected to NetCloud Manager and users will be able to access NetCloud Manager.
Aug 26, 07:40 MDT
Resolved -
This incident has been resolved.
Aug 21, 22:25 MDT
Monitoring -
NetCloud Manager data processing is running behind for Geoview (both via NCM UI and API) which is causing inaccuracies in the reported data. A fix has been implemented and we are monitoring the results. No data has been lost and we expect the system will be caught up shortly.
Aug 21, 14:58 MDT