This incident has been resolved.
Jun 20, 19:11 MDT
A fix has been implemented and we are monitoring the results.
Jun 20, 19:06 MDT
The root cause for the log in issues has been identified and we are working on addressing.
Message rates have to/from devices devices have been restored to their normal processing rates. Note that devices remained connected despite the intermittent login issues.
Jun 20, 18:44 MDT
NetCloud Manager is currently unavailable for some users logging in. Devices are still connected however messages to/from devices may be delayed.
We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
Jun 20, 18:22 MDT