All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Operational
NetCloud SASE POPs - Americas Operational
90 days ago
99.99 % uptime
Today
Ashburn POP Operational
90 days ago
99.99 % uptime
Today
Montreal POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
99.99 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

Split DNS Configuration Update for NetCloud Exchange
Completed - The scheduled maintenance has been completed.
Aug 4, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 18:00 MDT
Scheduled - Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.
​
This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.
May 26, 15:08 MDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

NetCloud SASE - NCS 7.26.61 FR2 Deployment
Completed - The scheduled maintenance has been completed.
Jul 27, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 19:00 MDT
Scheduled - We will be deploying NCS 7.26.61 FR1 release. During this maintenance window, network will be restarted and may experience up to 2 minutes of downtime.
Jul 20, 17:21 MDT
NetCloud LAN Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:00 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud LAN Solutions, we are enhancing our infrastructure during a scheduled maintenance starting Monday, July 27th 1am MDT through 4am MDT. Please note devices will continue to operate normally. There will be limited visibility and configuration management of the LAN Solutions functionality during this time.
Jul 20, 01:59 MDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

NetCloud Manager Is Currently Unavailable
Resolved - This incident has been resolved.
Jul 24, 06:48 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 06:35 MDT
Update - We are continuing to investigate this issue.
Jul 24, 05:59 MDT
Investigating - NetCloud Manager is currently intermittently unavailable. We’re experiencing an unexpected network outage due to an outage with one of our third party service providers.

Our engineering team is looking into the issue.
Jul 24, 05:28 MDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

NCS Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 MDT
Scheduled - We will be performing a scheduled upgrade of our NCS clusters in the US regions to the latest Oracle Kubernetes Engine (OKE) version. As part of this upgrade, SASE networks will be restarted.

Expected Impact: Brief service interruption of approximately 2 minutes during the maintenance window
Jul 20, 17:13 MDT
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