All Systems Operational
About This Site
Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview
Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/
Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.
NetCloud Manager Cloud Services - Americas us0
Operational
Account Login / User Interface / API
Operational
Endpoint Management
Operational
Visibility, Analytics, and Insights
Operational
Subscription Management
Operational
Policy Management
Operational
Zero Trust Portal and Authentication
Operational
NetCloud Manager Cloud Services Static IP
Operational
NetCloud SASE POPs - Americas
Operational
Ashburn POP
Operational
Montreal POP
Operational
Phoenix POP
Operational
Websites and Portals
Operational
Documentation Portal (docs.cradlepoint.com)
Operational
Customer Connect (customer.cradlepoint.com)
Operational
Website (www.cradlepoint.com)
Operational
University (www.cradlepointuniversity.com)
Operational
Cascade Partner Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NetCloud Subsystem Maintenance - router logs & webhook notifications Sep 21, 2026 01:00-04:00 MDT
To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on router logs & webhook notifications functionality starting Monday, September 21st 01:00 AM through 04:00 AM. Users will experience limited functionality for router logs & webhook notifications. Please note for webhook destinations the customers wouldn't be able to create, update, or delete Alert webhook destinations for new or existing Alert rules using NCM UI or V2 API's. For webhook notifications - all webhook deliveries will be paused and automatically resumed once the maintenance is complete, no deliveries will be lost and any deliveries pending during the maintenance window will be processed after the downtime.
For router logs - The customers wouldn't be able to download using NCM UI or fetch router logs using V2 API's, all the logs generated during the maintenance window will not be lost & will be processed and made available after the maintenance window. Also, during this subsystem maintenance all devices will continue to operate normally, connects to NetCloud Manager and users will be able to access NetCloud Manager.
Posted on Sep 17, 2026 - 11:38 MDT
For router logs - The customers wouldn't be able to download using NCM UI or fetch router logs using V2 API's, all the logs generated during the maintenance window will not be lost & will be processed and made available after the maintenance window. Also, during this subsystem maintenance all devices will continue to operate normally, connects to NetCloud Manager and users will be able to access NetCloud Manager.
Posted on Sep 17, 2026 - 11:38 MDT
NetCloud Subsystem Maintenance - Radio Device Management & Private Cellular Networks Sep 21, 2026 01:00-03:00 MDT
To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on radio device management and Private Cellular Networks functionality starting Monday, September 21st, 01:00 AM through 03:00 AM MDT.
Users will experience limited functionality for radio device management, network visibility, and CBRS spectrum radios(using Domain Proxy (DP)) during this window. Customers will not be able to push configuration changes, firmware upgrades, or execute commands on managed radio devices (APs) during this window. All pending changes will be automatically applied once maintenance is complete and no changes will be lost. Radios routed through the Domain Proxy will lose their spectrum grants and stop transmitting during this window. Radios (Example: Baicells) configured for Direct SAS will continue transmitting normally. All radios will automatically re-register and resume normal operation once maintenance is complete. Customers will not be able to create, update, or delete networks, radio/cells, SIM cards, or other PCN resources using NCM UI or APIs during this window. Real-time device status, KPI metrics, and alert notifications for radio devices will be unavailable during this window. A gap will appear in metrics dashboards and alert history for this period — no data is lost and all metrics will resume after maintenance is complete. Customers may see a burst of false offline alerts shortly after the maintenance window ends as the system catches up — these can be safely dismissed.
Also, during this subsystem maintenance, users will be able to access NetCloud Manager.
Posted on Sep 18, 2026 - 05:46 MDT
Users will experience limited functionality for radio device management, network visibility, and CBRS spectrum radios(using Domain Proxy (DP)) during this window. Customers will not be able to push configuration changes, firmware upgrades, or execute commands on managed radio devices (APs) during this window. All pending changes will be automatically applied once maintenance is complete and no changes will be lost. Radios routed through the Domain Proxy will lose their spectrum grants and stop transmitting during this window. Radios (Example: Baicells) configured for Direct SAS will continue transmitting normally. All radios will automatically re-register and resume normal operation once maintenance is complete. Customers will not be able to create, update, or delete networks, radio/cells, SIM cards, or other PCN resources using NCM UI or APIs during this window. Real-time device status, KPI metrics, and alert notifications for radio devices will be unavailable during this window. A gap will appear in metrics dashboards and alert history for this period — no data is lost and all metrics will resume after maintenance is complete. Customers may see a burst of false offline alerts shortly after the maintenance window ends as the system catches up — these can be safely dismissed.
Also, during this subsystem maintenance, users will be able to access NetCloud Manager.
Posted on Sep 18, 2026 - 05:46 MDT
NetCloud SASE - NCS 7.26.62 FR3 Sep 21, 2026 19:00-22:00 MDT
We will be deploying NCS 7.26.62 FR3 release. During this maintenance window, network will be restarted and may experience up to 2 minutes of downtime.
Posted on Sep 18, 2026 - 15:48 MDT
Posted on Sep 18, 2026 - 15:48 MDT