This incident has been resolved.
Sep 11, 22:58 MDT
We are continuing to monitor for any further issues.
Sep 11, 21:22 MDT
The service has been updated and the devices that were impacted are gradually able to establish connection to the service. The engineering team is actively monitoring until we have fully recovered.
Sep 11, 21:01 MDT
We are continuing to investigate this issue.
Sep 11, 20:23 MDT
NetCloud Manager is currently experiencing intermittent issues with devices' ability to connect to the service.
We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue.
Sep 11, 18:47 MDT