NetCloud Manager User Login Degradation

Incident Report for NetCloud us0 Instance

Resolved

This incident has been resolved.
Posted Dec 08, 2020 - 12:57 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 08, 2020 - 12:42 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 08, 2020 - 11:33 MST

Investigating

NetCloud Manager is currently experiencing a performance degradation involving user authentication for accounts that are using Federated Identity.

We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue and expect the issue to be resolved soon.
Posted Dec 08, 2020 - 11:16 MST
This incident affected: NetCloud Manager Cloud Services - Americas us0 (Account Login / User Interface / API).