NetCloud Manager Performance Degradation

Incident Report for Cradlepoint

Resolved

This incident has been resolved. We apologize for any inconvenience.

Posted Apr 09, 2021 - 21:09 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 09, 2021 - 19:48 MDT

Update

We are continuing to investigate this issue.

Posted Apr 09, 2021 - 19:10 MDT

Investigating

NetCloud Manager is currently experiencing a performance degradation involving interactions from NetCloud Manager to devices. Some customers may experience delays with features like configuration updates.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Posted Apr 09, 2021 - 18:41 MDT

This incident affected: Cradlepoint NetCloud (NetCloud Manager).