NetCloud Manager is currently unavailable

Incident Report for NetCloud us0 Instance

Postmortem

Cradlepoint's engineering team has completed a Root Cause Analysis (RCA) of the service disruption that occurred on February 23rd 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support.

https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-February-23rd-2021

Posted Feb 24, 2021 - 13:26 MST

Resolved

This incident has been resolved.

Posted Feb 23, 2021 - 13:37 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 23, 2021 - 13:32 MST

Identified

NetCloud Manager is currently unavailable. We've identified the issue and are working on a fix.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Posted Feb 23, 2021 - 13:28 MST

This incident affected: NetCloud Manager Cloud Services - Americas us0 (Account Login / User Interface / API).