To ensure continued performance and scalability of the NetCloud service, we are conducting scheduled maintenance on radio device management and Private Cellular Networks functionality starting Monday, September 21st, 01:00 AM through 03:00 AM MDT. Users will experience limited functionality for radio device management, network visibility, and CBRS spectrum radios(using Domain Proxy (DP)) during this window. Customers will not be able to push configuration changes, firmware upgrades, or execute commands on managed radio devices (APs) during this window. All pending changes will be automatically applied once maintenance is complete and no changes will be lost. Radios routed through the Domain Proxy will lose their spectrum grants and stop transmitting during this window. Radios (Example: Baicells) configured for Direct SAS will continue transmitting normally. All radios will automatically re-register and resume normal operation once maintenance is complete. Customers will not be able to create, update, or delete networks, radio/cells, SIM cards, or other PCN resources using NCM UI or APIs during this window. Real-time device status, KPI metrics, and alert notifications for radio devices will be unavailable during this window. A gap will appear in metrics dashboards and alert history for this period — no data is lost and all metrics will resume after maintenance is complete. Customers may see a burst of false offline alerts shortly after the maintenance window ends as the system catches up — these can be safely dismissed. Also, during this subsystem maintenance, users will be able to access NetCloud Manager.
Posted Sep 18, 2026 - 05:46 MDT
This scheduled maintenance affects: NetCloud Manager Cloud Services - Americas us0 (Endpoint Management, Visibility, Analytics, and Insights).