NetCloud Manager API Impact

Incident Report for NetCloud us0 Instance

Resolved

Initial results are looking good. We apologize for any inconvenience

Posted Nov 14, 2019 - 19:00 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2019 - 18:47 MST

Update

We've identified the fix and are now validating.

We sincerely apologize for this inconvenience.

Posted Nov 14, 2019 - 16:54 MST

Update

We've identified the fix and are now validating.

Posted Nov 14, 2019 - 16:14 MST

Identified

Customer access to the NetCloud Manager APIs may be impacted due to a URL redirect for cradlepointecm.com.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Posted Nov 14, 2019 - 15:54 MST

This incident affected: NetCloud Manager Cloud Services - Americas us0 (Account Login / User Interface / API).