NetCloud Manager is currently unavailable

Incident Report for NetCloud us0 Instance

Postmortem

Cradlepoint engineering has completed an exhaustive post mortem review of the incident and prepared the below RCA document outlining the impact, root cause, resolutions, and improvements being made.

Service Degradation Root Cause Analysis Report - January 18th, 2024

Posted Jan 19, 2024 - 19:25 MST

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 19:04 MST

Monitoring

A fix has been implemented, we will continue to monitor.

Posted Jan 18, 2024 - 18:36 MST

Update

We are continuing to investigate this issue. We apologize for any inconvenience.

Posted Jan 18, 2024 - 17:51 MST

Investigating

NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Posted Jan 18, 2024 - 17:09 MST

This incident affected: NetCloud Manager Cloud Services - Americas us0 (Account Login / User Interface / API).