NetCloud Manager is currently unavailable

Incident Report for NetCloud us0 Instance

Resolved

This incident has been resolved.

Posted Jun 20, 2019 - 19:11 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 20, 2019 - 19:06 MDT

Identified

The root cause for the log in issues has been identified and we are working on addressing.

Message rates have to/from devices devices have been restored to their normal processing rates. Note that devices remained connected despite the intermittent login issues.

Posted Jun 20, 2019 - 18:44 MDT

Investigating

NetCloud Manager is currently unavailable for some users logging in. Devices are still connected however messages to/from devices may be delayed.

We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Posted Jun 20, 2019 - 18:22 MDT

This incident affected: NetCloud Manager Cloud Services - Americas us0 (Account Login / User Interface / API).